Insula LLC
a California limited liability company doing business as Imcy
California Secretary of State file no. B20260266445
4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA
support@imcy.world

CLIENT PLATFORM TERMS

The master agreement between Imcy and parents and guardians who use the Imcy platform

Version. Draft 3 · November 7, 2026 (replaces Draft 2 of November 6, 2026; the Intro is now Imcy's Matching Service plus the Coach's free Intro Call)

Effective date. 10 November 2026. Last updated. 10 November 2026.

Article 1 Parties and acceptance

Article 2 Definitions

Article 3 What Imcy does and does not do

Article 4 Imcy as the Coach's agent

Article 5 The Matching Service and the Intro Call

Article 6 Eligibility and accurate information

Article 7 Children

Article 8 Payments

Article 9 Platform rules

Article 10 Intellectual property

Article 11 Disclaimers and limitation of liability

Article 12 Complaints and disputes

Article 13 Governing law

Article 14 Changes, termination and general terms

Annex: Acceptance wording in the Acuity booking form

Summary for parents. Imcy runs the platform where you find, book and pay independent coaches for your child and family. Your coaching contract is with your coach, not with Imcy: Imcy books your sessions and collects your payment as the coach's agent, so paying Imcy is paying your coach. Imcy sells one service of its own, the Matching Service: for a fee, Imcy proposes a suitable coach and books a free introductory call (the Intro Call) with that coach. The Intro Call is the coach's own service. Imcy holds no information about your child. Coaching is not therapy or emergency care. This summary is for convenience; the articles below govern.

1. PARTIES AND ACCEPTANCE

1.1 Parties. These Client Platform Terms (the "Terms") are an agreement between Insula LLC, a California limited liability company (California Secretary of State file no. B20260266445), doing business as Imcy, 4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA ("Imcy", "we", "us"), and the parent or legal guardian who accepts them (the "Client", "you").

1.2 Who may accept. Only an adult (18 or older, or the age of majority where you live, if higher) who has legal authority to arrange coaching for the Child may accept these Terms. By accepting, you confirm that you have that authority and, where another parent shares it, that arranging coaching is within your authority.

1.3 Electronic acceptance. You accept these Terms by ticking the required box in the booking form before your first payment. That is your electronic signature and has the same effect as a handwritten one. The booking system records your acceptance, the version you accepted and the date and time, and we send you a copy of these Terms by email or link.

1.4 Documents that form the agreement. These Terms include the 1.2 Payment, Package and Refund Policy, the 1.3 Cancellation, Rescheduling and No-show Policy and the 1.5 Nature of Services and Emergency Disclaimer, which you accept with the same tick box. The 1.4 Privacy Policy explains how we handle your personal information. Together, the 1.2 and 1.3 policies are the "Booking and Refund Policy" referred to in your Coach's Coach Service Terms and in Imcy's agreements with coaches.

1.5 Order of priority. If documents differ: on payments, refunds and cancellations, the 1.2 and 1.3 policies prevail; on the coaching itself, your Coach's Coach Service Terms prevail; otherwise these Terms prevail over the Website Terms of Use.

2. DEFINITIONS

2.1 In these Terms:

(a) "Platform" means imcy.world, the Acuity booking system and the other tools Imcy uses to list, book and take payment for Coaches;

(b) "Coach" means an independent coach listed on the Platform, ranked as a Qualified Coach or a Licensed Coach (article 4 of the 1.7 Coach Directory and Independent Coach Disclosure);

(d) "Matching Service" means Imcy's own paid matching and booking service described in article 5, "Matching Fee" means its price, and "Intro Call" means the free introductory call with a Coach that the Matching Service books;

(e) "Coaching Session" or "Session" means one coaching session provided by a Coach: a session with your Child by video, or a separate session with you by audio call, including the Coach's short written suggestions and answers to your follow-up questions about that session;

(f) "Package" means a number of Coaching Sessions with one Coach bought together at a package price; and

(g) "Coach Service Terms" means the terms on which your Coach provides Coaching Sessions to you, set out in the Coach's Coaching Services Agreement, which you accept when you first book paid Sessions with that Coach.

3. WHAT IMCY DOES AND DOES NOT DO

3.1 What Imcy does. Imcy provides a directory of Coaches; helps you find a suitable Coach, including through the Matching Service; runs booking through Acuity Scheduling; sends confirmations and reminders; collects payments for Coaching Sessions as the Coach's agent; issues receipts; and processes refunds under the 1.2 policy.

3.2 What Imcy does not do. Imcy does not provide coaching, and does not supervise, observe, direct, evaluate or guarantee Coaching Sessions or their results. Coaches hold Sessions on their own video-conferencing accounts, which Imcy cannot access. Imcy checks Coaches when they join, as described in the 1.7 disclosure, and handles complaints under the 1.11 Complaints Procedure.

4. IMCY AS THE COACH'S AGENT

4.1 Your coaching contract is with the Coach. Each booking of Coaching Sessions creates a contract directly between you and the Coach on the Coach Service Terms. Imcy concludes that contract in the Coach's name, as the Coach's agent, and is not a party to it. The Coach is responsible to you for the Sessions, and your consumer rights about the coaching are against the Coach.

4.2 Imcy collects in the Coach's name. Imcy is appointed by each Coach as a limited agent to receive payment for that Coach's Sessions. Checkout pages and receipts name the Coach and show Imcy as the Coach's agent.

4.3 Payment to Imcy is payment to the Coach. When you pay Imcy for a Coaching Session or Package, you have paid the Coach in full for it, even if Imcy has not yet passed the money on. The Coach cannot ask you to pay again for those Sessions. Imcy holds money received for Coaches separately from its own money until it pays the Coach or refunds you.

5. THE MATCHING SERVICE AND THE INTRO CALL

5.1 Imcy's own service. The Matching Service is sold by Imcy, as provider, and the Matching Fee is paid to and kept by Imcy. It is Imcy's only service to you as provider. It is optional: you may book Coaching Sessions with any Coach directly from the directory without paying the Matching Fee.

5.2 What it includes. Imcy considers the preferences you give us about the coach (such as rank, language, time zone, availability and budget, but never information about your Child), proposes a suitable Coach within the rank you choose, and books an Intro Call with that Coach at a time that suits you. Imcy's service is complete when the Intro Call has taken place.

5.3 The Intro Call is the Coach's service. The Intro Call is provided by the Coach, free of charge, in the Coach's own name and under the Coach's Coaching Services Agreement, so that you and your Child can meet the Coach and decide whether the fit is right. The Coach, not Imcy, is responsible for the Intro Call and for any information shared in it. It is not a Coaching Session and does not include coaching. It may be held with you only, by audio call, or with your Child by video and with you separately by audio call, as you choose when booking. Before any call with your Child, you sign the Coach's Parent Consent and Child Assent form (article 7.3).

5.4 Price and refund. The Matching Fee is shown before you pay (currently USD 45). It is separate from the price of Coaching Sessions and Packages and is not credited against them. No part of it goes to the Coach. The refund rules for the Matching Fee are in article 2 of the 1.2 policy.

6. ELIGIBILITY AND ACCURATE INFORMATION

6.1 Adults only. The Platform is for adults. Children may not create accounts, book, pay or send information to Imcy.

6.2 Accurate information. You must give accurate contact details, keep them up to date and keep any booking-account log-in secure. You are responsible for bookings made with your details.

6.3 Sanctioned countries and regions. The Platform may not be used, and Sessions may not be booked, by anyone who is located in or ordinarily resident in Iran, Russia, North Korea, Cuba, Syria, Crimea, the so-called Donetsk People's Republic or Luhansk People's Republic, or any other country or region that becomes subject to comprehensive US sanctions or that Imcy adds to this list, or by anyone on a US government sanctions list. Imcy may cancel such a booking and refund the payment, unless the law prevents a refund.

7. CHILDREN

7.1 How sessions with children work. Your Child takes part in Coaching Sessions by video, with the Child on camera. You take part in separate Sessions by audio call. Your Coach may appear to your Child as an animated character, with an altered voice, using Imcy's Emocoach Studio software; the Coach is a real person and is present throughout, and the software does not record or store any image, video or voice of your Child.

7.2 Imcy collects no information about your Child. Do not give Imcy, its booking forms, email or messages your Child's name, age, health or any other details. Give them only to your Coach, who handles them as an independent controller under the Coach's own privacy notice. If Imcy receives them by mistake, it does not use them and deletes them, as set out in the 1.4 Privacy Policy.

7.3 Consent before the first call. Before the first call with your Child, including the Intro Call, you sign your Coach's Parent Consent and Child Assent form and the Session Safety Notice and Emergency Contact Form. For a Child under 13, or under the age of digital consent in your country, your Coach verifies your consent as the law requires. A Coach will not hold a call with your Child without it.

7.4 Supervision at home. During your Child's Sessions, you or another responsible adult you name must be at home and reachable. You are responsible for supervising your Child's participation, including the device and internet connection your Child uses.

8. PAYMENTS

8.1 Prices. Each Coach sets the price of their Sessions and Packages. Prices are shown in US dollars on the Coach's profile and at checkout. Any recommended average price Imcy publishes is for information only.

8.2 Total price. The price shown at checkout is the total you pay. Any tax that applies is shown at checkout before you pay. Imcy adds no booking, card or service fees to Coaching Sessions or Packages; the Matching Fee is the price of Imcy's own optional Matching Service and is shown separately before you pay for it. Your bank may charge its own fees for foreign-currency payments.

8.3 Stripe. You pay in advance by card through Stripe, Imcy's payment processor. Imcy never sees or stores your full card number.

8.4 Receipts. Receipts for Coaching Sessions and Packages are issued in the named Coach's name, showing Imcy as the Coach's agent. Receipts for the Matching Fee are issued by Imcy as provider.

9. PLATFORM RULES

9.1 Recording. Do not record, photograph or screenshot a Session, or allow anyone else to, unless the Coach agrees in writing. Coaches may not record Sessions or take images of your Child without your prior written consent.

9.2 Respect. Do not harass, threaten, abuse or discriminate against Coaches or Imcy staff, and do not ask a Coach to act outside the Coach Service Terms, the law or Imcy's Safeguarding Policy.

9.3 Matching is optional. You may book Coaching Sessions with any Coach directly from the directory without using the Matching Service. Nothing in these Terms limits your freedom to choose any coach.

9.4 Misuse. Do not misuse the Platform, share your booking links with others, interfere with its security, or use it for anything unlawful.

10. INTELLECTUAL PROPERTY

10.1 Imcy's rights. The Platform, the Imcy name and logo, website content, the Imcy method and its materials, Emocoach Studio and its characters belong to Imcy or its licensors.

10.2 Your use. You may use materials your Coach gives you for your family's personal, non-commercial use in connection with the coaching. You may not copy, publish, sell or share the method materials or characters, or use them to train any artificial-intelligence tool.

11. DISCLAIMERS AND LIMITATION OF LIABILITY

11.1 The Platform. Imcy provides the Platform with reasonable care and skill but "as is" and "as available". To the extent the law allows, Imcy does not promise that the Platform will be uninterrupted or error-free, or that any Coach is suitable for your Child.

11.2 The coaching. The Coach, not Imcy, is responsible for the coaching. Imcy is not liable for the content or results of Coaching Sessions, except for its own breach of these Terms.

11.3 Cap. To the extent the law allows, Imcy is not liable for indirect, consequential or special loss, and Imcy's total liability to you under or in connection with these Terms is limited to the fees Imcy itself received from you in the 12 months before the claim arose, meaning the Matching Fee and Imcy's own agency fee on your bookings. Money Imcy holds for a Coach, and any refund you are owed, is not limited by this cap.

11.4 What is not limited. Nothing in these Terms limits or excludes liability for fraud, gross negligence or wilful misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot be limited under the law that applies to you, including the consumer guarantees under the Australian Consumer Law and the statutory rights of consumers in the EU and the UK.

12. COMPLAINTS AND DISPUTES

12.1 Where to complain. Complaints about a Coaching Session or an Intro Call go first to your Coach. Complaints about booking, payment, refunds or the Matching Service go to Imcy at support@imcy.world. Safety concerns go straight to Imcy's Safeguarding Lead at safeguarding@imcy.world. The 1.11 Complaints Procedure sets out response times and how complaints about the quality or safety of Sessions are reviewed by the independent Supervisor.

12.2 Informal resolution first. Before starting any claim against Imcy, you agree to send a written description of the dispute to support@imcy.world, and Imcy agrees to try in good faith to resolve it within 30 days.

12.3 Arbitration for US Clients. If you live in the United States and the dispute is not resolved informally, any dispute between you and Imcy arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by JAMS under its Consumer Arbitration Minimum Standards and Streamlined Arbitration Rules, before one arbitrator. The seat is San Diego, California, but you may take part by video or telephone, or in person in the county where you live. Imcy pays all JAMS fees above the consumer filing fee. The arbitrator may award any individual relief a court could award. The Federal Arbitration Act governs this clause.

12.4 Exceptions. Either party may bring an individual claim in small claims court instead, and either party may ask a court for urgent relief to protect intellectual property or prevent misuse of the Platform.

12.5 Class action waiver. If you live in the United States, you and Imcy may bring claims against each other only in an individual capacity, not as a plaintiff or class member in any class, collective or representative proceeding, to the extent the law allows.

12.6 Right to opt out. You may opt out of articles 12.3 and 12.5 by emailing support@imcy.world within 30 days of first accepting these Terms, giving your name and booking email. Opting out does not affect anything else in these Terms.

12.7 Clients outside the United States. Articles 12.3 and 12.5 do not apply to you. If you are a consumer living in the EU, the UK, Australia or another country with mandatory consumer protection, you keep those protections and may bring a claim in the courts of the country where you live.

12.8 California residents. Under California Civil Code section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

13. GOVERNING LAW

13.1 California law. These Terms, and any dispute about them, are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules, and, for article 12.3, by the Federal Arbitration Act.

13.2 Your home law. If you are a consumer, this choice of law does not take away the protection of the mandatory consumer laws of the country or state where you live.

14. CHANGES, TERMINATION AND GENERAL TERMS

14.1 Changes to these Terms. Imcy may change these Terms for legal, regulatory, security or business reasons. We will email you about any material change at least 30 days before it applies. Changes apply to bookings made after the new version takes effect and never reduce your rights for Sessions already paid for. The booking system asks you to accept the new version at your next booking.

14.2 Ending your use. You may stop using the Platform at any time. Imcy may suspend or end your access, with reasons, if you seriously or repeatedly breach these Terms, threaten anyone's safety, or act fraudulently, or if the law requires. Unused Sessions you have paid for are then refunded under the 1.2 policy, except where the law allows an amount to be kept back for loss you caused.

14.3 Notices. Imcy sends notices to the email address you gave. You may send notices to support@imcy.world or by post to the address in article 1.1.

14.4 Entire agreement. These Terms, with the documents listed in article 1.4, are the entire agreement between you and Imcy about the Platform.

14.5 Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in force. If the class action waiver in article 12.5 is found unenforceable for a claim, that claim proceeds in court, not in arbitration.

14.6 Transfer. Imcy may transfer these Terms to a buyer or successor of its business and will tell you if it does; your rights will not be reduced. You may not transfer your rights without Imcy's written agreement.

14.7 Language. These Terms are written in English. Any translation is for convenience only, and the English version controls, except where the law where you live requires otherwise.

ANNEX: ACCEPTANCE WORDING IN THE ACUITY BOOKING FORM

REQUIRED TICK BOX AT FIRST BOOKING (not pre-ticked; payment cannot proceed without it)
☐ I am 18 or older and the parent or legal guardian of the child, with authority to arrange coaching. I have read and accept Imcy's Client Platform Terms, including the Payment, Package and Refund Policy, the Cancellation, Rescheduling and No-show Policy and the Nature of Services and Emergency Disclaimer, and I have read the Privacy Policy. I understand that my coaching contract is with my coach, that Imcy acts as the coach's booking and payment agent, that any Matching Fee pays for Imcy's own matching service, that coaching is not therapy or emergency care, and that US clients resolve disputes with Imcy by individual arbitration unless they opt out within 30 days. (required)

REQUIRED TICK BOX BEFORE THE FIRST INTRO CALL OR FIRST PAID BOOKING WITH EACH COACH
☐ I accept [Coach name]'s [Coaching Services Agreement], which also applies to any free Intro Call with this coach. (required)

EU AND UK CLIENTS ONLY, WHEN A SESSION OR THE INTRO CALL IS WITHIN 14 DAYS
☐ I ask for my sessions, or Imcy's Matching Service and the Intro Call, to start within the 14-day cancellation period. I understand that if I cancel, I pay for sessions already held and a proportionate amount for matching already done, and that once the Intro Call has been held, Imcy's Matching Service is fully performed and I can no longer cancel it.

Acuity stores each answer with the appointment, with the version numbers of the linked documents and the date and time. The booking form never asks about the Child.

Client Platform Terms