Insula LLC
a California limited liability company doing business as Imcy
California Secretary of State file no. B20260266445
4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA
support@imcy.world

ACCESSIBILITY STATEMENT

Imcy's commitment to an accessible website and how to get help

Version. Draft 1 · November 6, 2026

Effective date. 10 November 2026. Last updated. 10 November 2026.

Related documents. 1.9 Website Terms of Use

CONTENTS

Article 1 Target standard

Article 2 Known limits

Article 3 How to ask for help or report a barrier

1. TARGET STANDARD

1.1 Our aim. Imcy wants every parent, including parents with disabilities, to be able to find, book and pay for a Coach easily.

1.2 Standard. We aim for imcy.world to meet the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, published by the World Wide Web Consortium.

1.3 What we do. We use clear language, text alternatives for images, captions for our videos, sufficient colour contrast, keyboard navigation, and forms with labels and error messages. We test the Website with automated tools and a screen reader every 6 months and when we change it significantly.

2. KNOWN LIMITS

2.1 Third-party tools. The booking calendar (Acuity Scheduling) and payment pages (Stripe) are provided by other companies. We have chosen tools that aim to meet WCAG 2.1 AA, but some parts may not fully meet it.

2.2 Older documents. Some PDF documents may not be fully accessible. Ask us and we will send an accessible version.

2.3 Animated characters. Emocoach Studio's animated characters are used in Sessions, not on the Website. They are tested for child safety, including for flashing effects. Tell your Coach if your Child needs adjustments.

2.4 Status. imcy.world is partially conformant with WCAG 2.1 AA.

3. HOW TO ASK FOR HELP OR REPORT A BARRIER

3.1 Contact us. If you have difficulty using any part of the Website, or need information in another format, email support@imcy.world with "Accessibility" in the subject line, or write to us at the address in the footer.

3.2 Alternative booking. We can take your request or booking by email or WhatsApp instead of the online forms, at the same price.

3.3 Our response. We acknowledge accessibility requests within 2 business days and aim to provide a solution within 10 business days.

3.4 Date. This statement was prepared on 10 November 2026 and will be reviewed every year.