Insula LLC
a California limited liability company doing business as Imcy
California Secretary of State file no. B20260266445
4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA
support@imcy.world

COACH DIRECTORY AND INDEPENDENT COACH DISCLOSURE

Who provides the coaching, what Imcy checks, and how coaches are ranked and priced

Version. Draft 2 · November 7, 2026 (Intro renamed: Matching Service and Intro Call)

Effective date. 10 November 2026. Last updated. 10 November 2026.

Related documents. 1.1 Client Platform Terms; Coach Agency and License Agreement v7 (clauses on ranks, prices and matching)

Article 1 Each Coach is an independent provider

Article 2 What Imcy checks, and what it does not

Article 3 How matching and ranking work

Article 4 Qualified Coach and Licensed Coach

Article 5 Prices and Imcy's recommended average price

Article 6 Client reviews

This disclosure is given to parents before they choose or pay for a Coach. It reflects the transparency rules for online marketplaces and ranking under EU and UK consumer law and the US Federal Trade Commission Act.

1. EACH COACH IS AN INDEPENDENT PROVIDER

1.1 Independent professionals. Every Coach listed on Imcy is an independent professional running their own business, not an employee or representative of Imcy. The Coach is the provider of their Coaching Sessions.

1.2 Your contract and rights. Your coaching contract is with the Coach, on the Coach's Coaching Services Agreement, and your consumer rights about the coaching are against the Coach. Imcy books Sessions and collects payment as the Coach's agent, and provides only its own Matching Service, which proposes a Coach and books a free Intro Call. The Intro Call is the Coach's own service, and the Coach is responsible for it.

1.3 EU and UK consumer law. Because each Coach is a trader acting for their own business, EU and UK consumer protection law applies to your contract with the Coach.

2. WHAT IMCY CHECKS, AND WHAT IT DOES NOT

2.1 At onboarding. Before a Coach is listed, Imcy:

(a) checks the Coach's identity;

(b) checks the Coach's coaching qualifications and asks for 2 references, at least one from work with children;

(c) asks for a criminal record or background check where the law of the Coach's country or state requires or allows one, renewed every 3 years;

(d) for a Licensed Coach, verifies a current professional license with the issuing body; and

(e) requires the Coach to complete Imcy's method and safeguarding training and to follow Imcy's Safeguarding Policy and code of conduct.

2.2 What Imcy does not do. Imcy does not observe, supervise or assess individual Sessions, which take place on the Coach's own video account. Complaints about the quality or safety of Sessions are reviewed by the independent Supervisor under the 1.11 Complaints Procedure.

3. HOW MATCHING AND RANKING WORK

3.1 Main ranking parameter. Within the rank you choose (article 4), the main parameter that decides the order in which suitable Coaches are shown and proposed is price, with lower-priced Coaches shown first.

3.2 Other parameters. Suitability is decided by, and Coaches with the same price are ordered by: your needs and preferences, language, time zone, availability, the Coach's specialty and the age groups they work with, feedback from other clients, the Coach's response times and completion of Imcy's training.

3.3 No paid placement. Coaches cannot pay for a higher ranking or for a featured place. If Imcy ever introduces paid placement, it will label it clearly as advertising.

4. QUALIFIED COACH AND LICENSED COACH

4.1 Two ranks. Coaches are listed in two ranks, and you choose the rank:

(a) Qualified Coach: a coach trained and qualified in coaching and in the Imcy method;

(b) Licensed Coach: a coach who also holds a current professional license, for example in psychology or counselling, that Imcy has verified.

4.2 Same service. Both ranks provide coaching, not therapy (see the 1.5 Nature of Services and Emergency Disclaimer).

5. PRICES AND IMCY'S RECOMMENDED AVERAGE PRICE

5.1 Coaches set their own prices. Each Coach sets the price of their Sessions and Packages, shown on the Coach's profile in US dollars.

5.2 Recommended average. Imcy publishes a recommended average price for each rank, for information only. It is not binding on any Coach. Imcy may recommend a higher average for Licensed Coaches, reflecting their professional license, and Coaches remain free to set any price.

6. CLIENT REVIEWS

6.1 Who can review. Only clients who have had at least one Session with a Coach can review that Coach, through a link Imcy sends after the Session.

6.2 Moderation. Imcy publishes all genuine reviews, positive and negative. It removes a review only if it is unlawful, abusive, fake, identifies a child, or includes private information, and it never removes or edits a review because it is negative. Coaches cannot pay for, write or remove reviews.

6.3 Incentives. Imcy does not offer rewards for reviews. If a review was given in return for any benefit, it is labeled as such.

6.4 Checks. Reviews are linked to a real booking in Imcy's system, which is how Imcy checks that they come from real clients.

Coach Directory and Independent Coach Disclosure