ImcyInsula LLC
a California limited liability company doing business as Imcy
California Secretary of State file no. B20260266445
4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA
support@imcy.world
Withdraw from contract here
Effective date. 10 November 2026. Last updated. 10 November 2026.
9. YOUR STATUTORY RIGHTS
9.1 EU and UK: 14 days to cancel. If you live in the EU or the UK, you may cancel your Coach's agreement, or Imcy's Matching Service, within 14 days of booking without giving a reason. You can use the "Withdraw from contract here" button on the withdrawal page at https://imcy.world/withdraw, send any clear statement to support@imcy.world, or use the model form in the Annex. Imcy confirms receipt by email without delay.
9.2 Starting early. If you ask for Sessions, or for the Matching Service and the Intro Call, to take place within the 14 days, you will be asked to confirm that request. If you then cancel, you pay for Sessions already held and, for the Matching Service, a proportionate amount for the matching already done; the rest is refunded within 14 days. Once the Intro Call has been held at your express request, the Matching Service is fully performed and can no longer be cancelled under this right.
9.3 Australia. If you are in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services are provided with due care and skill. Nothing in this Policy limits them.
9.4 Other mandatory rights. Nothing in this Policy limits any right you have under the mandatory consumer law of the place where you live.
ANNEX: MODEL WITHDRAWAL FORM (EU AND UK CONSUMERS)
(Complete and return this form only if you wish to withdraw from the contract.)
To: [Coach's name], c/o Imcy, 4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA, support@imcy.world (for the Matching Service: Insula LLC d/b/a Imcy, same address)
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:
| Service (Coach's name, Package or Matching Service) | |
| Ordered on | |
| Name of consumer(s) | |
| Address of consumer(s) | |
| Signature (only if this form is sent on paper) | |
| Date |