Insula LLC
a California limited liability company doing business as Imcy
California Secretary of State file no. B20260266445
4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA
support@imcy.world

CHILD SAFEGUARDING STATEMENT

Imcy's public commitment to children's safety and how to raise a concern

Version. Draft 1 · November 6, 2026

Effective date. 10 November 2026. Last updated. 10 November 2026.

Related documents. Imcy Safeguarding Policy (Draft 2, binding on Coaches); 1.11 Complaints Procedure; 1.5 Nature of Services and Emergency Disclaimer

CONTENTS

Article 1 Our commitment

Article 2 What we require from Coaches

Article 3 How to report a concern

Article 4 What Imcy does with a report

Article 5 Emergency numbers

IF A CHILD IS IN DANGER
If a child or anyone else is in immediate danger, call your local emergency number now: 911 in the US and Canada, 112 in the EU, 999 in the UK, 000 in Australia. In the US or Canada you can also call or text 988.
To report a concern about a Coach: safeguarding@imcy.world

1. OUR COMMITMENT

1.1 The child comes first. Imcy's Coaches work with children. The welfare and safety of the child always come first, ahead of any session plan, schedule or commercial interest. Children have the right to be heard and to be protected from harm.

1.2 Who it applies to. Every Coach, the Supervisor, Imcy's staff and technicians, and anyone who acts for Imcy follows Imcy's Safeguarding Policy and the child-protection laws where the Coach and child are located, whichever is stricter.

1.3 Safeguarding Lead. Imcy's Safeguarding Lead is Ekaterina Shutenko, founder, at safeguarding@imcy.world. A deputy covers when the Lead is unavailable.

2. WHAT WE REQUIRE FROM COACHES

2.1 Checks. Before a Coach works with any child, Imcy checks the Coach's identity and qualifications, asks for 2 references (at least one from work with children), and asks for a criminal record or background check where the law of the Coach's country or state requires or allows one, renewed every 3 years. Examples include an enhanced DBS check in the UK and a Working with Children Check in Australia.

2.2 Training. Safeguarding training before the first Session and a refresher every 2 years. Coaches must tell Imcy within 14 days of any criminal charge or safeguarding finding against them.

2.3 Code of conduct. Coaches must:

(a) contact a child only during scheduled Sessions on the Coach's own video account, and arrange everything else with the parent;

(b) never contact a child by phone, text, email, messenger or social media;

(c) make sure the child is on camera and a parent or another responsible adult is at home and reachable;

(d) never record, photograph or screenshot a child without the parent's prior written consent;

(e) never give or accept gifts, ask a child to keep secrets, or meet a child in person;

(f) use only Imcy-tested animated characters and voices; and

(g) never enter information about a child into any Imcy system or artificial-intelligence tool.

3. HOW TO REPORT A CONCERN

3.1 Immediate danger. Call the local emergency number first.

3.2 Concern about a Coach. Email safeguarding@imcy.world describing the Coach's conduct, the date and the booking. Please do not include your child's name or other details: Imcy holds no information about children. Imcy replies within 2 business days.

3.3 Authorities. You can always report directly to the child-protection authority or the police. Where a child may be at risk, please do so as well as telling Imcy.

3.4 Children. Coaches explain to children, in simple words, that they can tell their parent, their Coach or any adult they trust if something worries them.

3.5 Concern about Imcy staff or the Lead. Report it to the deputy, or directly to the authorities.

4. WHAT IMCY DOES WITH A REPORT

4.1 Acting at once. Where a child may be at risk, Imcy may suspend the Coach's profile and bookings immediately. The decision is taken by a person, never by an automated system.

4.2 Review. The Supervisor, an independent qualified coach, reviews the concern and the Coach may respond. The Supervisor receives information about a child only directly from the parent, under the Supervisor's own privacy notice. Imcy receives only the Supervisor's conclusion.

4.3 Authorities. Imcy cooperates with every lawful investigation and refers Coaches to the authorities and barring bodies where the law requires, including the UK Disclosure and Barring Service.

4.4 Records. Imcy's safeguarding records are about the Coach only, are kept separately, can be opened only by the Lead and deputy, and never contain information about a child.

4.5 No retaliation. No one will suffer retaliation from Imcy for raising a concern in good faith.

5. EMERGENCY NUMBERS

Imcy reviews this Statement every year and after any serious incident.