ImcyInsula LLC
a California limited liability company doing business as Imcy
California Secretary of State file no. B20260266445
4653 Carmel Mountain Rd, Ste 308 PMB 1106, San Diego, California 92130-6650, USA
support@imcy.world
NATURE OF SERVICES AND EMERGENCY DISCLAIMER
What coaching on Imcy is, what it is not, and what to do in an emergency
Version. Draft 2 · November 7, 2026 (Intro renamed: Matching Service and Intro Call)
Effective date. 10 November 2026. Last updated. 10 November 2026.
Related documents. 1.1 Client Platform Terms; 1.12 Child Safeguarding Statement; the Coach's Coaching Services Agreement and Session Safety Notice
CONTENTS
Article 1 Coaching is educational and emotional support
Article 2 No diagnosis or treatment
Article 3 Outcomes are not guaranteed
Article 4 In an emergency
Article 5 Referral to licensed care
IN AN EMERGENCY
If a child or anyone else is in immediate danger, call your local emergency number now: 911 in the US and Canada, 112 in the EU, 999 in the UK, 000 in Australia. In the US or Canada you can also call or text 988. Do not use Imcy's email, messages, WhatsApp or booking system in an emergency; they are not monitored around the clock.
1. COACHING IS EDUCATIONAL AND EMOTIONAL SUPPORT
1.1 What coaching is. Coaching on Imcy is educational and emotional support for children and their parents: helping a child build skills such as confidence, emotional awareness, friendships and routines, and helping parents support them at home. Each Session includes the Coach's short written suggestions and answers to your follow-up questions within a reasonable time.
1.2 What coaching is not. Coaching is not medical, psychological, psychiatric, counselling, psychotherapy or crisis care, and it is not a substitute for them.
2. NO DIAGNOSIS OR TREATMENT
2.1 No diagnosis. Coaches do not diagnose, assess or treat any physical or mental-health condition, learning difficulty or developmental condition, and do not prescribe or advise on medication.
2.2 Licensed Coaches act as coaches. A Licensed Coach holds a current professional license that Imcy has verified, for example as a psychologist or counsellor. On Imcy, a Licensed Coach acts only as a coach and does not provide therapy or any licensed professional service. No therapist-client relationship is created through Imcy.
2.3 Existing treatment. If your Child is receiving medical or psychological care, continue it. Coaching does not replace it.
3. OUTCOMES ARE NOT GUARANTEED
3.1 No guarantee. Every child is different. Neither Imcy nor any Coach promises any particular result from coaching, from the Matching Service or from the Intro Call.
3.2 Reviews. Feedback from other clients describes their experience and is not a promise of the same result.
4. IN AN EMERGENCY
4.1 Call for help. If your Child or anyone else is in immediate danger, or someone may harm themselves, call your local emergency number at once.
| Country | Emergency | Crisis and child help lines |
|---|---|---|
| United States | 911 | 988 Suicide and Crisis Lifeline (call or text 988); Childhelp 1-800-422-4453 |
| Canada | 911 | 988; Kids Help Phone 1-800-668-6868 |
| United Kingdom | 999 | Samaritans 116 123; Childline 0800 1111 |
| European Union | 112 | Child helpline 116 111 (most EU countries) |
| Australia | 000 | Lifeline 13 11 14; Kids Helpline 1800 55 1800 |
| Other countries | Local number | findahelpline.com |
4.2 Do not use Imcy messaging. Imcy's email, WhatsApp, forms and booking system are not emergency channels and are not monitored around the clock.
4.3 During a Session. If a Coach believes your Child is in immediate danger during a Session, the Coach will contact you or the emergency contact you gave on the Session Safety Notice and, if needed, the emergency services, as set out in the Coach's Coaching Services Agreement.
5. REFERRAL TO LICENSED CARE
5.1 When a Coach may refer. Your Coach may suggest that you consult a doctor, psychologist or other licensed professional if the Coach notices signs that your Child may need medical or psychological help, if a concern is outside coaching, or if your Child does not seem to benefit from coaching.
5.2 Pausing coaching. The Coach may pause or end coaching if that is in your Child's interest. Unused Sessions are then refunded or transferred under the 1.2 Payment, Package and Refund Policy.
5.3 Safeguarding. Coaches follow Imcy's Safeguarding Policy and the child-protection laws that apply, including any duty to report a concern to the authorities (see the 1.12 Child Safeguarding Statement).